CEO Kinga JAKUBOWSKA
VAT Number 3359378-9
Headquarters located at:
By providing us with their personal data, the user authorizes us to use, analyze, and store their data, and, if necessary, to transmit it to our partners when required for processing their requests. By providing personal data through Communication Channels, the user accepts this policy. Our policy may be modified to accommodate changes in applicable personal data regulations. Any changes will be communicated promptly.
I. Personal Data Provided to Munay Experience
a) User-related Personal Data
These are user information – either individual or legal entity – that the user voluntarily provides to Munay Experience through various Communication Channels and that are necessary for designing and executing the user’s trip (such as surname, first name, email address, phone number, postal address, date of birth, etc.). Please note that information marked with an asterisk on our website (referred to as the “Website”) is required, while information without an asterisk is optional. If you wish to contact us by phone or through social media, your advisor will inform you of the required information. This information is necessary for processing requests for tourist services, which cannot be processed without it.
b) Data related to the personal data of third parties
As part of a request for a quote and subsequently registration, the user has the opportunity to enter the contact details of one or more other individuals (other travel participants or individuals on gift lists or participants in other events such as weddings, birthdays, etc.). These individuals may include those to be contacted in case of emergencies, etc. In such cases, the data of other individuals entered will be used by Munay Experience solely for the purpose of processing the quote request and subsequently registering it. If Munay Experience intends to use the data of other individuals for any purpose other than specified above, Munay Experience will first seek their consent. The user hereby guarantees Munay Experience that other individuals whose data they provide are aware of such disclosure and consent to it. Munay Experience will inform individuals whose personal data it has indirectly collected about their rights under this policy, including all information relevant to travel organization.
Various Communication Channels are not generally intended for use by minors without the consent of their parents or legal guardians. A minor aged at least 16 can request an offer to organize a trip and provide the necessary personal data for this purpose. Munay Experience will make every effort to verify the age of a minor based on the information provided and the available technology. In no case will a minor be able to finalize, approve, and pay for a trip without the consent of a person with parental authority. Munay Experience will make reasonable efforts, using available technological means, to verify whether consent has been given or authorized by a person with parental authority.
d) Sensitive Data
Munay Experience may collect special category data, such as health data (disability, allergies, or special conditions), and indirectly gather information about the religion, beliefs, or personal convictions of interested individuals, although this collection is never direct and only occurs through inference (in the case of dietary requirements, for example). This data is collected solely for the organization of transportation and travel for a specific individual and will not be used for any other purpose.
II. User’s Browsing Data on the Website (Cookies)
When browsing the Munay Experience website on a user’s computer, temporary cookies may be stored.
a) What is a Cookie?
A cookie is a text file that allows Munay Experience to identify the device on which it is stored (for the duration of the cookie’s validity or storage).
When browsing the Munay Experience website through the user’s internet browser, one or more “cookie” files can be saved in a dedicated location on the device’s hard drive (computer, tablet, or smartphone). This information includes:
The type of internet browser used.
The type of operating system and device used to access the Service.
The domain name of the internet service provider.
The website from which you came.
The country of residence and language of the user.
Pages and options visited and available on our websites.
During the user’s first visit to our website, a banner will be displayed at the bottom of the page regarding cookies. By continuing to browse the website or by clicking the “Accept” button, the user consents to Munay Experience placing cookies on their device (cookies related to targeted advertising, certain audience measurement cookies, cookies generated by social networks, especially through their sharing buttons, when collecting personal data). If the user continues to browse the website, cookies may be stored on their computer. The banner will be displayed as long as the user does not continue browsing, i.e., until they go to another page on the website or click on an element of the website. If the user does not want to accept all or some cookies, it is recommended to click the “Learn More” link on the banner and follow the instructions provided to disable cookies. Please note that disabling cookies may affect the user’s experience while using the website.
The expiration date of cookies is 13 months.
b) What is the Purpose of Cookies?
Cookies can be used for statistical analysis, audience measurement, and traffic analysis, for adapting the presentation of the website to the user’s display preferences (language, display resolution, operating system, etc.), for tracking user preferences, for tracking open, click, and conversion rates on Munay Experience emails and ads, and for storing information entered in forms on the Munay Experience website when the user completes an online form.
III. Purposes of Processing Personal Data
a) Sending Newsletters
If the user subscribes to the newsletter on the Website, Munay Experience will send information about our products and services, special offers, surveys, and other promotional activities, which may include personalized offers based on the user’s preferences. In order to customize the user’s experience, Munay Experience may collect information about the user’s interests and activities on the Website.
b) Personalized Offers
Munay Experience may use the user’s personal data to offer personalized services, to improve user satisfaction, and to contact the user with personalized offers, especially by email. This includes travel offers and other services related to Munay Experience. Munay Experience uses personal data to provide the user with personalized services and travel offers, improve user satisfaction, and contact the user with personalized offers, especially by email. Munay Experience can also contact the user for market research purposes.
c) Customer Relationship Management
Munay Experience may use the user’s personal data to manage and develop its customer relationships. This includes customer service, booking management, billing, and services for optimizing customer experience. Personal data may be used for communication purposes, including sending emails, booking confirmations, travel documents, and other information related to the user’s booking.
d) Fraud Prevention and Legal Purposes
Munay Experience may use personal data for fraud prevention, investigations, and legal purposes, including record keeping obligations. Personal data may also be used to verify the user’s identity and comply with applicable laws, regulations, or orders from government authorities or courts.
IV. Data Transmission to Third Parties
Munay Experience may share personal data with partners who provide services or participate in the organization of the user’s trip. These partners include airlines, hotels, transportation providers, and other service providers. Personal data will be shared only to the extent necessary to fulfill the user’s request and to provide the services requested.
b) Social Media Platforms
If the user connects to Munay Experience through a third-party social media platform, Munay Experience may access and store information provided by the user on that platform. Munay Experience may also share information with the user’s social media contacts in accordance with the user’s privacy settings on the social media platform.
c) Legal Requirements
Munay Experience may disclose personal data to comply with legal obligations, such as responding to lawful requests from government authorities or courts.
V. Data Security
Munay Experience has implemented technical and organizational measures to protect personal data against unauthorized access, loss, or alteration. These measures include data encryption, firewalls, access controls, and regular security assessments. Munay Experience also requires its partners and service providers to implement appropriate security measures to protect personal data.
VI. Data Retention
Munay Experience retains personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. The retention period may vary depending on the type of data and the applicable legal requirements.
VII. User Rights
a) Right to Access
b) Right to Rectify
c) Right to Erasure
d) Right to Restrict Processing
e) Right to Data Portability
f) Right to Object
g) Right to Withdraw Consent
h) Right to Lodge a Complaint
Users have the right to lodge a complaint with a data protection authority if they believe that Munay Experience has violated their rights under data protection laws. The contact information for the data protection authority in Finland is as follows:
Data Protection Ombudsman P.O. Box 800 FI-00521 Helsinki, Finland Email: email@example.com
VIII. Contact Information
Users can contact Munay Experience regarding their personal data and privacy by using the following contact information:
Munay Experience Attn: Kinga JAKUBOWSKA 500C Tolosentie 99800 Ivalo Finland Email: firstname.lastname@example.org