Privacy policy

VAT Number 3359378-9
Headquarters located at:
500C Tolosentie
99800 Ivalo

This privacy policy applies to the travel agency MUNAY EXPERIENCE, operated by Kinga JAKUBOWSKA, specializing in adventure travel in Lapland. Any activity on the website signifies full acceptance of the following general terms and conditions of sale. In accordance with applicable regulations, users have the right to access their personal data, object to their use, correct them, delete them, and limit their processing. Users also have the right to specify instructions regarding the fate of their personal data after their death. These rights can be exercised in writing to the following address: Munay Experience – 500c Tolosentie – 99800 Ivalo, Finland, including a copy of an identity document (which will not be retained by Munay Experience and may be destroyed or returned to the user as per their request). For security reasons, the right to data portability can only be exercised at Munay Experience’s headquarters in the presence of the user after prior presentation of a valid identity document. Users have the right to file a complaint with CNIL if they believe that we are not complying with the regulations regarding personal data storage.

As the entity responsible for processing user’s personal data, Munay Experience aims to address concerns regarding the confidentiality of information provided to us through various means of communication, including websites published and operated by Munay Experience, telephone communication, in-person meetings at our office, or through social media channels (hereinafter referred to as “Communication Channels”) to offer our products and services. We may also collect information from a user’s profile on a third-party social media site (such as Facebook) if the user authorizes the third-party social media site to provide us with this information or if the user publicly posts this information. This information may include general account information (such as name, email address, profile picture, gender, date of birth, current city, username, list of friends, etc.) as well as any other information or actions that the user allows us to access through the third-party social media site and publicly publishes on their profile. For example, we may receive information from a user’s social media site (or part of it) when you download or interact with one of our applications on the social media site (especially on Facebook). To learn more about how we may obtain information from social media, please review the terms of use of the respective social media platforms.

By providing us with their personal data, the user authorizes us to use, analyze, and store their data, and, if necessary, to transmit it to our partners when required for processing their requests. By providing personal data through Communication Channels, the user accepts this policy. Our policy may be modified to accommodate changes in applicable personal data regulations. Any changes will be communicated promptly.

I. Personal Data Provided to Munay Experience

a) User-related Personal Data

These are user information – either individual or legal entity – that the user voluntarily provides to Munay Experience through various Communication Channels and that are necessary for designing and executing the user’s trip (such as surname, first name, email address, phone number, postal address, date of birth, etc.). Please note that information marked with an asterisk on our website (referred to as the “Website”) is required, while information without an asterisk is optional. If you wish to contact us by phone or through social media, your advisor will inform you of the required information. This information is necessary for processing requests for tourist services, which cannot be processed without it.

b) Data related to the personal data of third parties

As part of a request for a quote and subsequently registration, the user has the opportunity to enter the contact details of one or more other individuals (other travel participants or individuals on gift lists or participants in other events such as weddings, birthdays, etc.). These individuals may include those to be contacted in case of emergencies, etc. In such cases, the data of other individuals entered will be used by Munay Experience solely for the purpose of processing the quote request and subsequently registering it. If Munay Experience intends to use the data of other individuals for any purpose other than specified above, Munay Experience will first seek their consent. The user hereby guarantees Munay Experience that other individuals whose data they provide are aware of such disclosure and consent to it. Munay Experience will inform individuals whose personal data it has indirectly collected about their rights under this policy, including all information relevant to travel organization.

c) Minors

Various Communication Channels are not generally intended for use by minors without the consent of their parents or legal guardians. A minor aged at least 16 can request an offer to organize a trip and provide the necessary personal data for this purpose. Munay Experience will make every effort to verify the age of a minor based on the information provided and the available technology. In no case will a minor be able to finalize, approve, and pay for a trip without the consent of a person with parental authority. Munay Experience will make reasonable efforts, using available technological means, to verify whether consent has been given or authorized by a person with parental authority.

d) Sensitive Data

Munay Experience may collect special category data, such as health data (disability, allergies, or special conditions), and indirectly gather information about the religion, beliefs, or personal convictions of interested individuals, although this collection is never direct and only occurs through inference (in the case of dietary requirements, for example). This data is collected solely for the organization of transportation and travel for a specific individual and will not be used for any other purpose.

II. User’s Browsing Data on the Website (Cookies)

When browsing the Munay Experience website on a user’s computer, temporary cookies may be stored.

a) What is a Cookie?

A cookie is a text file that allows Munay Experience to identify the device on which it is stored (for the duration of the cookie’s validity or storage).

When browsing the Munay Experience website through the user’s internet browser, one or more “cookie” files can be saved in a dedicated location on the device’s hard drive (computer, tablet, or smartphone). This information includes:

The type of internet browser used.

The type of operating system and device used to access the Service.

The domain name of the internet service provider.

The website from which you came.

The country of residence and language of the user.

Pages and options visited and available on our websites.

During the user’s first visit to our website, a banner will be displayed at the bottom of the page regarding cookies. By continuing to browse the website or by clicking the “Accept” button, the user consents to Munay Experience placing cookies on their device (cookies related to targeted advertising, certain audience measurement cookies, cookies generated by social networks, especially through their sharing buttons, when collecting personal data). If the user continues to browse the website, cookies may be stored on their computer. The banner will be displayed as long as the user does not continue browsing, i.e., until they go to another page on the website or click on an element of the website. If the user does not want to accept all or some cookies, it is recommended to click the “Learn More” link on the banner and follow the instructions provided to disable cookies. Please note that disabling cookies may affect the user’s experience while using the website.

The expiration date of cookies is 13 months.

b) What is the Purpose of Cookies?

Cookies can be used for statistical analysis, audience measurement, and traffic analysis, for adapting the presentation of the website to the user’s display preferences (language, display resolution, operating system, etc.), for tracking user preferences, for tracking open, click, and conversion rates on Munay Experience emails and ads, and for storing information entered in forms on the Munay Experience website when the user completes an online form.

III. Purposes of Processing Personal Data

a) Sending Newsletters

If the user subscribes to the newsletter on the Website, Munay Experience will send information about our products and services, special offers, surveys, and other promotional activities, which may include personalized offers based on the user’s preferences. In order to customize the user’s experience, Munay Experience may collect information about the user’s interests and activities on the Website.

The user can unsubscribe from our newsletters at any time by clicking on the unsubscribe link provided in each newsletter or by contacting Munay Experience via email or by post using the contact information provided in this Privacy Policy.

b) Personalized Offers

Munay Experience may use the user’s personal data to offer personalized services, to improve user satisfaction, and to contact the user with personalized offers, especially by email. This includes travel offers and other services related to Munay Experience. Munay Experience uses personal data to provide the user with personalized services and travel offers, improve user satisfaction, and contact the user with personalized offers, especially by email. Munay Experience can also contact the user for market research purposes.

c) Customer Relationship Management

Munay Experience may use the user’s personal data to manage and develop its customer relationships. This includes customer service, booking management, billing, and services for optimizing customer experience. Personal data may be used for communication purposes, including sending emails, booking confirmations, travel documents, and other information related to the user’s booking.

d) Fraud Prevention and Legal Purposes

Munay Experience may use personal data for fraud prevention, investigations, and legal purposes, including record keeping obligations. Personal data may also be used to verify the user’s identity and comply with applicable laws, regulations, or orders from government authorities or courts.

IV. Data Transmission to Third Parties

a) Partners

Munay Experience may share personal data with partners who provide services or participate in the organization of the user’s trip. These partners include airlines, hotels, transportation providers, and other service providers. Personal data will be shared only to the extent necessary to fulfill the user’s request and to provide the services requested.

b) Social Media Platforms

If the user connects to Munay Experience through a third-party social media platform, Munay Experience may access and store information provided by the user on that platform. Munay Experience may also share information with the user’s social media contacts in accordance with the user’s privacy settings on the social media platform.

c) Legal Requirements

Munay Experience may disclose personal data to comply with legal obligations, such as responding to lawful requests from government authorities or courts.

V. Data Security

Munay Experience has implemented technical and organizational measures to protect personal data against unauthorized access, loss, or alteration. These measures include data encryption, firewalls, access controls, and regular security assessments. Munay Experience also requires its partners and service providers to implement appropriate security measures to protect personal data.

VI. Data Retention

Munay Experience retains personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. The retention period may vary depending on the type of data and the applicable legal requirements.

VII. User Rights

a) Right to Access

Users have the right to access their personal data held by Munay Experience. Users can request access to their data by contacting Munay Experience using the contact information provided in this Privacy Policy.

b) Right to Rectify

Users have the right to request the rectification of inaccurate or incomplete personal data. Users can request rectification by contacting Munay Experience using the contact information provided in this Privacy Policy.

c) Right to Erasure

Users have the right to request the erasure of their personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. Users can request erasure by contacting Munay Experience using the contact information provided in this Privacy Policy.

d) Right to Restrict Processing

Users have the right to request the restriction of the processing of their personal data in certain circumstances, such as when the accuracy of the data is contested. Users can request restriction of processing by contacting Munay Experience using the contact information provided in this Privacy Policy.

e) Right to Data Portability

Users have the right to receive their personal data in a structured, commonly used, and machine-readable format and to transmit that data to another data controller. Users can request data portability by contacting Munay Experience using the contact information provided in this Privacy Policy.

f) Right to Object

Users have the right to object to the processing of their personal data in certain circumstances, such as when the processing is based on legitimate interests. Users can object to processing by contacting Munay Experience using the contact information provided in this Privacy Policy.

g) Right to Withdraw Consent

If processing is based on consent, users have the right to withdraw their consent at any time. Users can withdraw consent by contacting Munay Experience using the contact information provided in this Privacy Policy.

h) Right to Lodge a Complaint

Users have the right to lodge a complaint with a data protection authority if they believe that Munay Experience has violated their rights under data protection laws. The contact information for the data protection authority in Finland is as follows:

Data Protection Ombudsman P.O. Box 800 FI-00521 Helsinki, Finland Email:

VIII. Contact Information

Users can contact Munay Experience regarding their personal data and privacy by using the following contact information:

Munay Experience Attn: Kinga JAKUBOWSKA 500C Tolosentie 99800 Ivalo Finland Email:

IX. Changes to this Privacy Policy

Munay Experience may update this Privacy Policy to reflect changes in its data processing practices or legal requirements. Updates will be posted on the Munay Experience website, and the date of the latest revision will be indicated at the top of the Privacy Policy.

This Privacy Policy was last updated on 22/08/2023.